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Privacy Policy | merryph Official Gaming Platform Philippines

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Identity, payment, device, and gaming activity data.
  • Why we collect it: To manage accounts, process payouts, and prevent fraud.
  • Who sees it: Only authorized staff and trusted service partners.
  • Retention: Kept for the account lifecycle plus legally required periods.
  • Your control: You can request access or deletion via our support team.

1. Introduction and Scope

This Privacy Policy describes how merryph collects, uses, and protects the information of users within the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to our official website and integrated services. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect only the data necessary to provide a secure and compliant gaming environment:

  • Account & Identity: Basic details provided during registration to establish your profile and verify your identity.
  • Verification Documents: Identification provided during the KYC process to ensure legal age and residency in the Philippines.
  • Payment Data: Information required by our payment providers to process deposits and withdrawals securely.
  • Gaming & Transaction Activity: Records of your wagers, wins, losses, and transaction history for auditing and fair-play monitoring.
  • Technical Data: IP addresses, browser type, device identifiers, and operating system to optimize performance and security.
  • Support Records: Communications sent to our support team to resolve account issues or inquiries.

3. How We Collect Data

Information is gathered through the following methods:

  • Directly from You: When you create an account, complete verification, or contact our support team.
  • Automatically: Through cookies and system logs when you navigate our platform.
  • Partner Providers: Information from our partner payment processors or identity verification services used to validate your account.

4. Why We Use Data

Your data is processed for specific operational and legal purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Facilitating deposits and processing withdrawals.
  • Compliance: Verifying age and identity to prevent underage gambling.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Personalization: Improving user experience based on gaming preferences.
  • Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. Data is only shared in the following circumstances:

  • Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
  • Legal Requirements: When required by law or requested by relevant authorities to comply with legal proceedings or regulations.
  • Safety: To protect the rights, property, or safety of our users and the platform.

6. How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

  • Encryption: Use of secure encryption protocols for data in transit.
  • Access Control: Strict internal restrictions ensuring only authorized personnel can access sensitive data.
  • Payment Isolation: Financial data is handled through secure channels provided by our partner payment providers.
  • Continuous Monitoring: Regular system audits to detect and mitigate potential vulnerabilities.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain session security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on applicable laws, you possess several rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the removal of your personal data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection & Consent: Object to certain processing activities or withdraw consent for marketing.
Note: Even after an account closure request, we are required by law to retain certain transaction and identity records to comply with anti-money laundering (AML) and gambling regulations in the Philippines.

To exercise any of these rights, please contact our support team via the channels available on this site.

9. How Long We Retain Data

We store your personal information only for as long as your account remains active or as necessary to provide our services. Following account closure, data is retained for the period required by applicable law in the Philippines to ensure regulatory compliance.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and remove any associated personal data.

Parents or legal guardians who believe a minor has created an account on our platform should notify us immediately via our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. By using our platform, you acknowledge that your data may be processed in these jurisdictions. We ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official Support Page.